Shipping Policy

1. Free Shipping Offer

We aim to provide our customers with the most efficient and reliable shipping options across Australia, the United States, and internationally. Our goal is to ensure that you receive your orders quickly and in perfect condition.

We are pleased to offer free shipping on all orders over $150 within Australia.

2. Shipping Options

We have main warehouses in Australia, the United States, and India, allowing us to deliver your medications as swiftly as possible. Here are the estimated delivery times for our shipping options:

Domestic Shipping (Australia)

  • Express Shipping: With our main warehouses located in Sydney and Melbourne, we offer fast local delivery within 1-3 business days through Express Australia Post.
  • Standard Shipping: 5-12 business days.

Domestic Shipping (United States)

  • Standard Shipping: 2-4 business days via USPS, thanks to our warehouse in Texas, United States.

International Shipping

  • Estimated delivery time ranges from 8-14 business days.
  • Delivery times may vary but generally align with the standard international shipping timeframe.

3. Processing Times and Estimated Delivery Times

Your order will go through two primary stages before reaching you:

Processing Time:

  • We take 1-2 business days to verify your order, conduct a quality check, and handle packaging.
  • All orders are processed from our warehouse. Depending on the stock levels at each warehouse, we will choose the nearest location to ensure the fastest delivery to you.

Shipping Time:

  • Once processed, your order is shipped from our nearest warehouse (Australia, the United States, or India).
  • The estimated delivery time typically takes 3-7 business days for Australia and the United States but may vary based on postal service efficiency and public holidays. Detailed delivery times for each region are mentioned above.

4. Tracking Your Order

With warehouses strategically located in Australia, the United States, and India, we ensure swift and reliable delivery to all our customers. Here are some important notes:

  • We use trackable shipping services to ensure transparency and provide you with peace of mind. In Australia, we use auspost.com.au; in the United States, we use usps.com. For other countries, you can track your order using your local postal service.
  • The tracking number will be sent to your email. If you are unable to check your tracking number, please reach out to us at info@kamjelly.org, and we’ll be happy to assist.
  • Delivery times are estimates and may vary due to factors such as postal service delays, public holidays, or other unforeseen circumstances.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Contact Us

If you have any questions or concerns about your order or shipping, please do not hesitate to contact our support team. We’re here to help!

  • Email: info@kamjelly.org
  • Phone (WhatsApp): +61 406643335

Thank you for choosing KamJelly as your trusted online pharmacy. We look forward to serving you with the best products and shipping services.